Refund policy

Last updated: October 17, 2026

Amazon purchases and ordinary returns

Our sales channel is our official Amazon US listing. Check Amazon for current pricing and availability. This policy applies to purchases through that listing.

For an Amazon order, request cancellations, returns and ordinary refunds through Your Orders on Amazon. Availability depends on order status and the terms Amazon displays for that order. A cancellation request is not a confirmed cancellation. Report damaged, incorrect or missing items through the order and follow Amazon's instructions.

We do not impose a different return window, our own fees or additional exclusions on returns processed by Amazon. Do not send an Amazon return to Incamania unless expressly instructed as part of a coordinated case. Amazon's ordinary return process is separate from the Incamania warranty below; you do not have to exhaust Amazon's return process to request warranty service.

Incamania one-year limited warranty

Warrantor, product and duration

Incamania LLC provides this warranty for the Incamania portable warmer purchased through its official Amazon US listing. Coverage lasts one year from the documented original delivery of the product. Product registration is not required.

Incamania LLC directly receives and inspects products returned for assessment under this warranty and communicates its decision to the customer. Amazon does not perform this inspection on Incamania's behalf. The destination and shipping instructions are provided when each warranty return is authorized.

Contact: support@incamania.com. Correspondence: Incamania LLC, 126 Mapes Avenue, Newark, NJ 07112, United States. This address is not authorization to return a package; request instructions first.

What is covered

Manufacturing defects in materials or workmanship affecting product operation during the coverage period, including battery failures caused by those defects. A battery that stops working or loses runtime requires assessment of the cause; this alone does not establish that a claim is covered or excluded.

What is not covered

Damage caused by accidents, drops, misuse, improper storage, maintenance contrary to the manual, exposure to conditions the manual does not permit, or modifications and repairs that caused the claimed failure. Loss, theft, ordinary cosmetic wear and normal wear and tear are also excluded, including normal gradual battery capacity reduction not resulting from a manufacturing defect.

Damage caused by disassembly, handling internal components, modifications or third-party interventions is excluded. During inspection, we assess whether the intervention caused or contributed to the claimed failure and document that finding. The exclusion applies to damage attributable to that intervention; it does not automatically eliminate coverage for independent manufacturing defects. An unrelated cosmetic mark is also insufficient to deny a claim.

How to request service

1. Email support@incamania.com with the order number or equivalent proof, delivery date, model, a description of the problem and when it began. You may redact unrelated items and unnecessary payment information.
2. Include photos or video when they can safely demonstrate the issue. We may request the serial or lot identifier if the unit has one, information about the charger used and basic checks consistent with the manual. We will not require you to reproduce a dangerous failure or dismantle the product.
3. We review the purchase, coverage period and evidence. If information is missing or cannot be verified, we explain what reasonable information is needed and accept suitable alternative evidence. Original packaging is not needed to open a claim.
4. If physical inspection is necessary, we provide authorization, a destination and instructions and arrange the applicable transportation. Ship the product in a sturdy box with internal protection that prevents movement and protects its components. Use the original packaging if you still have it and it is in good condition; otherwise, use suitable equivalent packaging. If you lack adequate protection, contact us before shipping so we can arrange it. Do not send the product to an Amazon warehouse or our correspondence address without instructions.
5. We explain the outcome and its basis. If an excluded cause leads to denial, we explain the cause and relevant evidence; you may provide additional information to request reconsideration.

We respond to inquiries within 24 hours, every day. When physical inspection is required, we complete it and communicate the outcome within a maximum of 7 calendar days after Incamania receives the product at the authorized destination. The 24-hour period applies to the initial response; the 7-day period applies to inspection and its outcome. Transportation, replacement delivery and the posting of a refund have separate timelines, which we communicate according to the approved remedy.

Replacement, refund and costs

Once a covered defect is confirmed, you may choose a free replacement or a refund of the amount actually paid for the affected product and applicable taxes. Incamania covers the necessary costs of the covered remedy, including required transportation in both directions. If the requested replacement is unavailable, we offer a refund; any alternative product requires your agreement.

We coordinate a secure refund method with you, respecting rules applicable to the Amazon order. We do not promise that Amazon will issue it automatically. No restocking fee is deducted from a covered claim. No evaluation, transportation or return charges may be imposed unless previously disclosed and accepted; denial does not authorize an automatic charge.

Verification and duplicate claims

We may compare order information, unit identity, submitted evidence and records of earlier remedies to verify a claim. You may not obtain two refunds for the same product or retain incompatible remedies from both Amazon and Incamania for the same loss. A previous inquiry, denied return or the mere opening of a dispute is not by itself grounds to deny warranty service. A replacement that develops a defect requires its own assessment.

Altered documentation, substituting a different unit or a deliberately false material statement may justify denial of the affected claim when supported by sufficient evidence. We explain discrepancies and provide an opportunity to clarify them. Suspicion alone does not determine denial.

Safety and legal rights

If the product appears unsafe, stop using it and contact us. Do not charge or ship a damaged or swollen battery without specific handling and transportation instructions. A potential safety incident is reviewed even if warranty coverage is disputed.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Nothing in this warranty excludes rights or remedies that cannot lawfully be excluded.